Alabama EBT Card Balance Check

If you have an Alabama EBT card and want to know how you can check your balance, we can help you with that. In this article, we will provide you with the three ways you can complete your Alabama EBT card balance check.

We will also cover:

• Alabama EBT Card Information
• How to check your Alabama EBT Card Balance
• Creating an Alabama Connect EBT Card Account
• Recovering your Alabama Connect EBT User ID or Password
• How to use your Alabama EBT Card
• Alabama EBT Card FAQs

For instructions on how to check the balance on your Alabama EBT Card, keep reading below. 

Alabama EBT Card Information

The Supplemental Nutrition Assistance Program (SNAP), also known as food stamps is a federal assistance program through the USDA. The program helps low-income households purchase the food they need for good health. 

In Alabama, the Department of Human Resources (DHR) is responsible for administering Alabama Food Stamp benefits to approved, low-income households. Food stamp benefits are distributed to recipients via an Electronic Benefits Transfer (EBT) card.

What is an EBT card?

The Alabama EBT card is a debit-like card that is used to redeem benefits at eligible grocery stores, gas stations, convenience stores, and other retail locations. Most Alabama grocery stores accept EBT cards as payment.

When do I get my EBT benefits?

Benefits are deposited electronically on the same day every month. Your benefit deposit date varies based on the case number assigned to you. 

To find out what day your benefits are deposited on, check out the Alabama EBT Deposit Dates for 2020.

How do I check the balance on my Alabama EBT card?

There are three ways to check the balance on your Alabama EBT card – by phone, in-person, or online. For help on how to check your Alabama EBT card balance, continue reading below.

How to Check your Alabama EBT Card Balance

There are three options for checking your Alabama EBT Card balance. Here they are:

1.) Use your Last Purchase Receipt

The easiest and quickest way to check your Alabama EBT Card balance is to find the most recent purchase or ATM receipt (ATM for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your Alabama EBT card. Be sure to save all of your recent EBT card receipts to use this method in the future. 

2.) Call Alabama EBT Customer Service

Second, the next option for checking your Alabama EBT card balance is to contact customer service. You can call the Alabama EBT Card Customer Service phone number at 1-800-997-8888. Representatives are available to help you 24 hours a day, 7 days a week.

Be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready before you call. In order to get your card balance, you must provide this information.

3.) Login your Alabama Connect EBT Account

The last way you can check your Alabama EBT Card balance is online through your Connect EBT card account. To get your current balance, visit the Alabama Connect EBT website.

Once you are on the site, enter your User ID and Password on the left-side of the page. When complete, click the “Login” button to get access to your account and current EBT card balance.

For help, please refer to the screenshot provided below:

If this is your first time using the Alabama Connect EBT website, you first need to register for an account. For instructions on how to create your Alabama Connect EBT account, continue reading below. 

How to Create an Alabama Connect EBT Card Account

If this is your first time using the Connect EBT website, you must create an account before you can login and get your balance. For help creating your Alabama Connect EBT Account, follow the instructions below.

Step 1 – Visit the Alabama Connect EBT Website

The first step when setting up your online EBT card account is to visit the Alabama Connect EBT Website. You can access the Alabama Connect EBT website by visiting www.connectebt.com and selecting “Alabama” from the state drop-down menu. You will be directed to the Alabama Connect EBT card website once you click the “Submit” button.

Step 2 – Create your User Account

Once on the Alabama Connect EBT website, click the “Create User Account” link on the left-side of the page. This will take you to the “Create New Account” page.

Step 3 – Enter your EBT Card Information

Next, enter in all the requested information about your Alabama EBT card benefits. You will be asked to provide:

• 5-Digit Zip Code for the mailing address linked to the EBT card account
• Birth Date for the EBT cardholder
• 16-Digit Alabama EBT Card Number
• User ID – must contain at least 4, but no more than 10 letters or numbers of your choice
• Password – must contain at least 8, but no more than 16 letters or numbers of your choice

For help, see the screenshot below:

Step 4 – Submit your Alabama Connect EBT Account Information

Once you have completely filled out all the information for your Alabama Connect EBT card account, you can submit your information. Click the “Submit” button located at the bottom of the page. 

You will receive a confirmation once your Alabama Connect EBT Card Account has been successfully created. Once confirmed, you can proceed to login your account.

Forgot your Alabama Connect EBT User ID or Password?

If you have already created your Alabama Connect EBT account, but forgot your User ID or Password, we can help. Follow the instructions below for help recovering your Alabama Connect EBT User ID and Password.

How to Recover your Alabama Connect EBT User ID

If you have forgotten the User ID for your Alabama Connect EBT account, follow these instructions to recover your login information. 

Step 1 – Visit the Alabama Connect EBT Website

The first step when recovering your User ID is to access the Alabama Connect EBT Website. Once you are on the site, click the “Forgotten User ID” link located in the Login section on the left-side of the page.

Step 2 – Enter your Connect EBT Card Information

Next, you will be taken to a new page where you are asked to provide information about your EBT card account. Proceed by completing all requested information for the primary EBT cardholder, which includes:

• 5-Digit Zip Code
• Date of Birth (mm/dd/yyyy)
• 16-Digit Alabama EBT Card Number

Once complete, click the “Submit” button.

For help, please refer to the screenshot below:

Step 3 – Answer the Security Question

Once submitted, you will be taken to a screen where you will be asked to answer a security question. This is a question that you set when you created your account. 

Proceed by selecting and submitting the answer to your security question. When successfully completed, you will receive confirmation that your User ID has been sent to your email on file.

Step 4 – Login and Access your Email

Finally, the last step is to login your email address you used for your EBT card account. Open the email to recover your User ID. You can proceed by logging into your Alabama Connect EBT card account as usual. 

*Please note – you must have a User ID and password to log into your account. If you do not have your Alabama Connect EBT Account Password, continue reading for instructions on how to reset that information.

How to Reset your Alabama Connect EBT Password

If you have forgotten the Password for your Alabama Connect EBT account, follow these instructions to reset that information. 

Step 1 – Visit the Alabama Connect EBT Website

The first step when resetting your Password is to access the Alabama Connect EBT Website. Once you are on the site, click the “Reset Password” link located in the Login section on the left-side of the page.

Step 2 – Enter your Connect EBT Card Information

Next, you will be taken to a new page where you are asked to provide information about your EBT card account. Proceed by completing all requested information for the primary EBT cardholder, which includes:

• 5-Digit Zip Code
• Date of Birth (mm/dd/yyyy)
• 16-Digit Alabama EBT Card Number

Once completed, you will also need to provide a new Password. Your new Password must contain at least 8, but no more than 16 letters or numbers of your choice. 

Be sure to confirm your Password by typing it twice. When complete, click the “Submit” button. 

For more help, please refer to the screenshot below:

Step 3 – Login your Alabama Connect EBT Account

Once submitted, you can login your Alabama Connect EBT Account on the website homepage. Enter your User ID (this did not change) and your new Password to login your account. 

If you are having trouble with recovering or resetting your Alabama EBT Connect login information, please call 1-800-997-9999. They will be able to help you access your EBT cardholder portal. 

How to Report a Lost, Stolen or Damaged Alabama EBT Card

If your Alabama EBT card is lost, stolen or damaged call you need to contact customer service immediately. You can call Alabama EBT Customer Service at 1-800-997-8888. They will shut off your lost, stolen or damaged EBT card. 

A replacement will be mailed to you upon reporting your card. Replacement cards are typically received within 3-5 business days. We also suggest contacting your local DHR caseworker to alert them of any theft or fraud related to your Alabama EBT benefits.

How to Use your Alabama EBT Card

Now that you have your Alabama EBT Card balance, you can begin using your EBT card to purchase eligible food items. You can use your EBT card at most grocery stores in Alabama. Just look for the Quest or SNAP logo in their window.  

Here’s how to use your EBT Card to purchase food items:

1. Swipe your card at the store’s payment machine.
2. Then select “EBT” from the card options.
3. Next, enter your 4-digit PIN.
4. Complete the transaction and take your receipt – it will show your current EBT Card balance at the bottom.

Alabama EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Alabama EBT Card.

How much will I get on my EBT card each month?

The amount of benefits you receive on your EBT Card each month is determined by your income and household size. You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.’

What if I didn’t receive my Alabama Food Stamp benefits this month? 

If you did not receive your Alabama SNAP benefits deposit this month, there are a few reasons why that may have happened. They are as follows:

1. You failed to renew your benefits or submit the renewal documentation on-time
2. You’re classified as an ABAWD and did not meet the stated work requirements
3. Your benefits have been cut off due to suspicion of fraud on your EBT account

We suggest that you contact your local DHR office if you did not receive your benefits. They will be able to give you more information about why this happened. To find the Alabama DHR office near you, click here.

Can I have someone else help me shop using my EBT account?

Ask your local Alabama Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Can I use my Alabama EBT card in another county or state?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

If I don’t use all of the benefits I received this month, what will happen?

Any benefits that you don’t use in the month they are issued will rollover to the following month. All remaining benefits are automatically rolled over in your Alabama EBT account.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Alabama EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

Alabama EBT Card Account

We hope this article on how to check your Alabama EBT Card Balance answered any questions that you had! If you found this article helpful, we encourage you to share it by using the “Share this” button below.

If you have additional questions about the Alabama EBT Card, please leave those in the comments section below.

For more information on Alabama Food Stamps, check our articles on Alabama SNAP eligibility and application process and how to login My Alabama account.

Also, be sure to check out the amazing EBT Discounts and Perks available exclusively to Alabama EBT Cardholders! You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your Alabama EBT card here.